These payment providers require any refunds to go through their support services and these charges cannot be refunded by Roblox. These purchases will appear on any linked card or bank account you have associated with your mobile/console provider. Roblox also accepts payment through iTunes, Xbox, Microsoft (Windows App or Xbox), and Amazon. Reporting Unauthorized Charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon Purchases Last four digits of the Credit/Debit Card used.When reporting charges make sure to provide the following: If the charge on your statement says “Roblox”, without the “Xsolla” prefix, please contact Roblox’s Customer Support team at: If the charge on your statement says “Xsolla*Roblox”, please contact Xsolla’s Customer Support team at: Please continue reading for more information on contacting us or a third-party provider for unauthorized charges. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before disputing any charges. ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon.) Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). When you think you may need the full capacity of your battery.īecause each device manufacturer implements Smart charging in slightly ways, visit your device manufacturer’s website to learn how to turn it off for your device.Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. When working for longer amounts of time in places where you might not be near a power outlet. Here’s when you might want to turn off Smart charging: For example, if you’ll be sitting at your desk with your device plugged in. If your device has Smart charging turned on, you should keep it on if you don't think you’ll need to have your battery fully charged soon. For more detailed info about how Smart charging works on your device, visit the device manufacturer’s website. How Smart charging worksĮvery device manufacturer implements Smart charging in a slightly different way that’s optimized for their specific device. This is intentional and helps protect your battery. In this case, the battery level may be lower than 100%. When your hover over the Battery icon with your mouse, it says “Fully Smart charged” and means the battery isn’t charging even though your device is still plugged in. When Smart charging is on, you’ll see a heart on the Battery icon in the following places-on the right side of the taskbar and in Power & battery settings. Your device may not charge to 100%, which helps keep your battery healthier in the long run. If your device has Smart charging turned on, the battery level will be set to a lower level that's better for the battery overall. With Smart charging, you don’t need to worry about unplugging your device to keep it from staying charged to 100% for longer periods of time-Smart charging handles charging for you. To help with this problem, some device manufacturers turn on Smart charging in Windows 11. Keeping the battery charged to 100% all the time can cause it to deteriorate faster. Lithium-ion batteries wear out over time, which can result in a battery not holding a charge for as long as it did when it was new.
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